Terms of service
Last updated: May 24, 2026
Please read these Terms of Service carefully before using nancyrosewashington.com (the "Site"), operated by AJP ECOM Ltd. (Registration No. 16900117, "we," "us," "our"). By accessing or using the Site you agree to be bound by these Terms.
Section 1 — Access & Eligibility
By using this Site you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian. We reserve the right to refuse access to any person at any time for any reason.
Section 2 — Products
We reserve the right to limit the sale of products to any person, geographic region, or jurisdiction. Product descriptions and images are as accurate as reasonably possible. Colors may vary due to monitor settings. We reserve the right to discontinue any product at any time.
Section 3 — Orders
By placing an order you confirm that the information provided is accurate and complete. We reserve the right to refuse or cancel any order at our discretion. In the event of cancellation, any payment will be refunded. Please see our Return & Refund Policy at nancyrosewashington.com/policies/refund-policy for full details.
Section 4 — Pricing & Billing
All prices are displayed in USD. We reserve the right to modify pricing at any time without notice. Payment is due at the time of purchase. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.
Section 5 — Shipping
Orders are processed within 1 to 2 business days. Estimated delivery is 4 to 12 business days. Full details are available in our Shipping Policy at nancyrosewashington.com/policies/shipping-policy.
Section 6 — Returns
Our return window is 30 days from the date of delivery. Full details, including eligibility criteria and the process for damaged or defective items, are available in our Return & Refund Policy at nancyrosewashington.com/policies/refund-policy.
Section 7 — Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Nancy & Rose Washington or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Section 8 — Third-Party Tools
We may provide access to third-party tools and services over which we have no control. These are provided "as is" without any warranties. Your use of third-party tools is governed by the relevant third party's terms and conditions.
Section 9 — Shopify Platform
Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products. Your data may be stored through Shopify's data storage, databases, and the general Shopify application. See https://www.shopify.com/legal/terms for Shopify's terms.
Section 10 — User Conduct
You agree not to use the Site for any unlawful purpose, to transmit any harmful or offensive content, to attempt to gain unauthorized access to any portion of the Site, or to interfere with or disrupt the integrity or performance of the Site.
Section 11 — Privacy
Your use of this Site is also governed by our Privacy Policy, available at nancyrosewashington.com/policies/privacy-policy, which is incorporated into these Terms by reference.
Section 12 — Feedback
Any feedback, comments, or suggestions you provide regarding the Site or our products may be used by us without restriction or compensation to you.
Section 13 — Errors
We are not responsible for typographical errors in pricing or product descriptions. We reserve the right to correct any errors and to cancel any orders placed based on incorrect information.
Section 14 — Disclaimer of Warranties
The Site and all products are provided "as is" and "as available" without any warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Section 15 — Limitation of Liability
To the fullest extent permitted by law, AJP ECOM Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of products, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid for the product giving rise to the claim.
Section 16 — Indemnification
You agree to indemnify, defend, and hold harmless AJP ECOM Ltd. and its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the Site or your violation of these Terms.
Section 17 — Termination
We reserve the right to terminate your access to the Site immediately and without notice for any breach of these Terms.
Section 18 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Section 19 — Entire Agreement
These Terms, together with our Privacy Policy at nancyrosewashington.com/policies/privacy-policy, our Shipping Policy at nancyrosewashington.com/policies/shipping-policy, our Return & Refund Policy at nancyrosewashington.com/policies/refund-policy, and our Payment Policy at nancyrosewashington.com/pages/payment-policy, constitute the entire agreement between you and AJP ECOM Ltd.
Section 20 — Assignment
We may assign these Terms or any of our rights hereunder without your consent. You may not assign any of your rights or obligations under these Terms.
Section 21 — Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
Section 22 — Changes
We reserve the right to update these Terms at any time. The most current version will always be available at nancyrosewashington.com/policies/terms-of-service. Continued use of the Site following any changes constitutes acceptance of the updated Terms.
Section 23 — Contact
Store Name: Nancy & Rose Washington
Company Name: AJP ECOM Ltd.
Registration Number: 16900117
Business Address: 12 Oak Ln, Marton, Macclesfield SK11 9HE, United Kingdom Email: support@nancyrosewashington.com
Phone: +1 659 207 8414
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM
We aim to respond to all inquiries within 24 hours on business days.
Contact form: nancyrosewashington.com/pages/contact